Refund Policy - Agency Grow

1 Overview & Scope

Thank you for shopping at Agency Grow (agencygrow.click). We take pride in delivering top-tier digital marketing services, WordPress themes & plugins, digital educational products, and business consulting solutions.

Because our platform offers both intangible digital goods (instant software downloads, licenses, templates) and customized professional services, we have structured this Refund Policy to be fair, transparent, and aligned with standard digital marketplace practices.

By completing a purchase or booking a service on our website, you agree to and accept the terms of this Refund Policy.

2 WordPress Plugins, Themes & Digital Downloads

We offer a 7-day money-back guarantee on WordPress plugins, themes, and downloadable digital assets under specific qualifying circumstances:

✓ Conditions for Eligibility:

The item is demonstrably defective, broken, or does not function substantially as described in its official documentation.
You have contacted our technical support team through our Support Ticket system or email with detailed bug reports/screenshots.
Our technical team has been given a fair opportunity (at least 48–72 hours) and is unable to fix or provide a workable resolution for the issue.

⚠️ Ineligible Reasons for Digital Software:

You changed your mind after downloading the source files or copying license keys.
You purchased the wrong item by mistake, but the files have already been downloaded.
Incompatibility with 3rd-party plugins or custom code outside standard WordPress core requirements.
You lack the technical knowledge, server environment, or basic WordPress skills required to install or use the product.

3 Digital Marketing & Consulting Services

Professional marketing services (e.g., Facebook Ads Management, Google Ads, TikTok Ads, SEO audits, and 1-on-1 strategy sessions) involve dedicated labor hours, strategic planning, and allocation of agency personnel.

•
Before Work Commences: If you cancel a service project before our team has begun research, onboarding, or ad account setup, you are eligible for a full refund minus any standard gateway transaction processing fees (usually 2%–3%).
•
After Work Has Begun: Once strategy development, asset creation, or campaign management has started, payments are non-refundable. For milestone-based projects, any unstarted future milestones may be cancelled with written notice.
•
Third-Party Ad Spend: Ad budgets paid directly to ad platforms (Meta, Google, TikTok, etc.) are consumed by those third-party networks and are strictly non-refundable by Agency Grow under any circumstances.

4 Subscription & Membership Packages

For recurring subscription plans and monthly/annual packages:

•
Cancellation: You may cancel your subscription at any time from your user dashboard. Your access will remain active until the end of the current paid billing cycle.
•
Renewals: Recurring subscription renewals are non-refundable once billed. Please ensure you cancel prior to your renewal date if you do not wish to continue.

5 Courses, Digital E-Books & Physical Goods

Online Courses & Training: Refund requests must be submitted within 3 days of purchase, provided that no more than 20% of the course content has been accessed or watched.

Physical Products (Books, Printed Materials): If you receive a physically damaged, defective, or incorrect print item, please notify us within 7 days of delivery with photos of the damaged item. We will ship a free replacement or issue a full refund upon verification.

6 How to Request a Refund

To initiate a refund request, please follow these steps:

Step 01

Submit Ticket / Email

Open a support ticket via your dashboard or send an email to info@agencygrow.click.

Step 02

Provide Details

Include your Order Number, Transaction ID, registered email, and a clear explanation with supporting screenshots.

Step 03

Review & Payout

Our billing department will review your request within 24–48 hours and notify you via email of the approval or resolution.

7 Refund Timelines & Payment Methods

Once your refund is approved, it will be automatically credited back to your original method of payment:

Payment Method	Estimated Processing Time	Notes
Mobile Financial Services (bKash / Nagad / Rocket)	3 – 5 Business Days	Direct wallet reversal via EPS gateway
Credit / Debit Card (Visa / Mastercard)	5 – 10 Business Days	Depends on your issuing bank's settlement cycle
Direct Bank Transfer / Internet Banking	5 – 7 Business Days	BEFTN / NPSB clearing time applies

8 Questions & Contact Information

We reserve the right to amend this Refund Policy at any time. Any changes will be posted on this page with an updated modification date.

If you have questions, comments, or concerns regarding this policy, please reach out to us:

Email Us

info@agencygrow.click

Phone Support

+8801768894452

BD Head Office

Shoilpik Peradaise, Shonalibagh, Mogbazar, Dhaka

Mailing Address

30 N Gould St, STE R, Sheridan, WY 82801, USA

Refund & Cancellation Policy

7-Day Guarantee

Fast Review

Direct Payout

Support First